Looking for answers to your technical questions?
Check out our Technical FAQs

Table of Contents

How much does a customer pay for an application with Mobile Guard?
A:
The retail price of applications varies by the user's country and mobile carrier.

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How much revenue do I make per customer with Mobile Guard?
A:
Please refer to the leader board for the current install payout for domestic and international installs.

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What countries can we bill?
A:
Mobile Guard has relationships with 400 mobile carriers in over 100 countries. During the beta period, the API will enable premium transactions in Australia, UK, Canada, and US. More countries will be made available through the APIs in the coming months.

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Can I set my own price for my application?
A:
During the beta period, one price point has been established by mobile operator. In the coming months, you will be able to select from multiple price points.

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Is flexibility offered in where Mobile Guard is integrated into the application?
A:
You have the ability to restrict any portion of the application for only premium users. You may select the restricted portion to be additional features or the main content. The documentation for the call to get this information is here.

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Q:
When will I receive payment on earned revenue?
A:
You will receive your payments for earned revenue net 60 days.

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When and how is the pricing information displayed to the user?
A:
Users are presented the transaction amount and details at point of purchase. The user will also receive a confirmation message to their mobile phone of the pricing details.

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Which sites support Mobile Guard?
A:
Any site may use Mobile Guard which enables client side from JavaScript, or server side with SOAP and REST APIs.

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How does the subscription model work?
A:
The user will be shown the subscription price at point of purchase. During the beta phase, limited price points are available. Shortly, additional price points will be available.

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How may I test the subscription model in my application?
A:
Testing the subscription model on the FanBox web site will enable testing on the best placement of Mobile Guard in your application to maximize your revenue.

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How does a user cancel their subscription?
A:
There are 3 simple ways a user may cancel a subscription: (1) Replying STOP to any billing confirmation message received, (2) Opting out of a subscription on the My Account Page, (3) Email or call Customer Service.

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Q:
Why are some of my paid installations pending?
A:
If a transaction has not yet been verified as successful by the appropriate mobile operator, then it will show as pending until the transaction is accepted/declined.

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What works best while keeping apps viral?
A:
Leave viral features unrestricted to non-Mobile Guard users, then leave more engaging, compelling and interest features for Mobile Guard users only.

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Q:
Will an indication on the server side be sent when a user adds the application?
A:
There is no install post back at this time.

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